Emerald Timestamp Support

FAQ

Sometimes my device locks even though "Disable auto-lock" is set for that configuration.: This is a known issue with the mechanism used by Emerald Timestamp to disable auto locking; sometimes the device fails to honor the request. We have strong evidence that this is an Apple OS problem and have submitted a bug report to Apple.
Will it work on an iPhone™ or iPod® touch or iPad™?: Yes. Emerald Timestamp is a "universal" app. Buy it once and it will run on all your iPhone OS devices, at full resolution.
Will it work on a Mac or a PC or any other smart phone?: No.
Will Emerald Timestamp work without an Internet connection?: Yes. But the accuracy of the times cannot be guaranteed.
When the button goes from yellow to green sometimes the time values change.: The time of the event didn't change. What changed is Emerald Timestamps's clock against which the event times are measured. The new time is more accurate.
What's does JD mean?: "Julian Date". It's for astronomers.

Bugs

We work hard to make Emerald Timestamp as close to perfect as we can. But we're realists. And we're here to help. So if you have a problem just send mail to

essupport@emeraldsequoia.com

Please read the documentation and check the FAQs first. Make sure you have the latest version (see the Release Notes); it's displayed on the Help screen. We try to respond quickly but we're only a two-person company so occasional delays are inevitable.

Feedback

We would also very much appreciate any comments you may have about how we can improve the Emerald products in the future. We would love to hear your ideas. Use the email address above.

Release Notes

Click here to see the release notes.